ShiftPaybook support

Answers to the most common questions are below. If yours is not here, email us at support@shiftpaybook.com and describe what happened.

Frequently asked questions

Do I need an account to use ShiftPaybook?

No. There is no sign-up and no login. Open the app and start logging shifts.

Where is my data stored?

Only on your iPhone. ShiftPaybook has no servers that receive your shifts, and deleting the app deletes the data it stores. You can also export a backup file yourself.

Is ShiftPaybook free?

It is free to start with one job, unlimited shift records, a calendar, a timer and basic earnings. ShiftPaybook Pro adds unlimited jobs, advanced overtime rules, recurring schedules, PDF and CSV export, the paycheck check and advanced analytics. Prices are shown in the app in your local currency.

Is the pay estimate what my employer will pay me?

Not necessarily. Estimates are gross, before tax, and are based on the rates and rules you enter. Your employer may round, calculate or deduct differently, so use the estimate to check your paycheck against, not as a guarantee.

Does ShiftPaybook work offline?

Yes. The app has no networking code of its own, so logging shifts and seeing your earnings do not need a connection. Only purchases, which Apple handles, need one.

How do I back up and restore my data?

Open Settings in the app and choose the backup option to export a backup file, then save it where you like, for example in the Files app. To restore, choose the restore option in the same place and pick the file. The app checks the file first and applies it completely or not at all. Because there is no account or sync, this file is also how you move your data to a new iPhone.

How do I delete the demo data?

On first launch the app can show demo data so you can look around. It is created on your device, marked as demo data and not counted against the free job limit. To remove it, open Settings, choose Delete Demo Data and confirm. Your own jobs and shifts are not part of it.

How do I restore my purchases?

Open Settings and choose ShiftPaybook Pro, or tap any Pro feature to see the paywall, then tap Restore. Use the same Apple ID that made the purchase, and make sure you are online. Lifetime purchases and subscriptions are both restored this way.

How do I cancel a subscription?

Subscriptions are managed by Apple. Open iPhone Settings, tap your name, then Subscriptions, choose ShiftPaybook Pro and cancel at least 24 hours before the period ends. Apple explains the steps in Cancel a subscription from Apple.

How do I get a refund?

Apple handles payment, so refund requests go through Apple, not through us. See Request a refund for apps or content that you bought from Apple. We cannot issue refunds because we never receive your payment.

How are overtime and premium rules applied?

You set the overtime and premium rules for each job. The app applies them to every shift and lists base hours, overtime, night, weekend and holiday premiums, tips, bonuses and adjustments as separate lines. A closed pay period is recalculated with the settings that were in force at the time. Advanced overtime rules are part of Pro. Your contract and local rules decide what your employer must pay, so check your local rules.

Why does my payslip differ from the estimate?

Common reasons are rounding, unpaid breaks, a different pay period, deductions such as tax, or a rule that is set up differently. The paycheck check in Pro lists possible reasons. A difference is not proof of an error.

Do reminders need permission?

Yes, and they are optional. The app asks only after you choose to turn reminders on. They are local notifications on your device, and you can change them at any time in iOS Settings.

Can I use ShiftPaybook on several devices?

There is no account and no sync, so each device keeps its own data. Export a backup file on one device and restore it on another to move your records.

Contact support

Email support@shiftpaybook.com. Please include your iPhone model, your iOS version and what you were doing when the problem happened. Do not send passwords, bank details or payslips unless we ask for a specific document. We reply by email as soon as we can.